Packaging and shipping recommendations
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If you are returning your hardware (QM2000, CD2000, Flashback, etc.) to Pangolin, please follow
these important shipping recommendations. (If you don't, then you or the shipper may
have to pay for a replacement if the hardware is damaged or lost.)
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If you are returning a board-level product,
such as QM2000 or Flashback, always put the board in a pink, black or silvered anti-static
bag or wrap. Do not use clear plastic bags or wraps; these will
generate static which may damage the board. If you don't have
anti-static bags, wrap the board in a sheet of aluminum foil.
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Ship the product in a box. Do not ship it in a padded bag;
this does not provide enough protection.
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Cushion the product inside the box. Shippers generally recommend at
least two inches (five cm) cushioning on all sides, using foam
"peanuts" or bubble wrap.
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We strongly recommend that you use a
well-known shipping company such as FedEx, DHL or UPS,
and use their "Large box". FedEx, DHL and UPS have fast-track
arrangements with customs agencies.
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If the product is a QM2000 or CD2000, insure the shipment for $1500 USD.
If the product is a Flashback, insure the shipment for $500
USD. If a hardware is irreparably
damaged or lost, Pangolin will charge this amount for a replacement.
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Put your address (business card) and a printout of the
return
form inside the box. If the outer documents are lost, the
shipper can look inside to contact you.
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If you are outside the U.S., declare the
product for "Temporary Export". On the customs and shipping
documents, note that the "product is being returned to the
U.S. manufacturer for repair". This helps avoid
unnecessary charges after the repair, when the product re-enters
your country.
Where to ship
See below for Pangolin's address (next to the "P" logo). If you need to put a name on the
shipping documents, address the package to "Hayden Hale" at
Pangolin.
If you need to send your hardware back to Pangolin
for repair, please fill out the following form. The data will be e-mailed to
Pangolin. This lets us prepare for the product's arrival.
After you click the
"Submit" button, you'll go to a page that summarizes the
information you are e-mailing. Please print two copies of the confirmation
page. Keep one copy for your records, and include the other when shipping
your product.
Specifying the shipping address
Note that the form does not ask
for your shipping address. Please be sure that your address is on or
inside the package, so we know where to return the product!
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